Returns and Exchanges Policy
At Findkh, we are committed to ensuring your satisfaction. Orders are typically processed and shipped within 2–3 business days after payment confirmation. Once shipped, you will receive a tracking number to monitor your package.
If you receive a defective product, please review our limited product warranty for assistance.
Return & Exchange Guidelines
We accept returns and exchanges within 30 days from the purchase date. After this period, we are unable to process returns or exchanges.
Conditions for Returns & Exchanges:
Items must be in their original, unused condition, with packaging intact.
Products sold as a set must be returned as a complete set.
Items marked as final sale or non-returnable cannot be returned or exchanged.
For online purchases, return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
This policy does not affect your rights under applicable consumer laws.
Return & Exchange Process
To request a return or exchange, please contact Findkh at [email protected]. Our team will provide guidance on how to proceed.
Important Notes:
Unauthorized returns will not be processed for refunds or exchanges.
For approved returns, we will provide a prepaid return label if the item is defective or incorrect. Otherwise, return shipping costs are the responsibility of the customer.
Ensure that all original packaging, accessories, manuals, and any complimentary gifts are included.
Once we receive and inspect your return, we will notify you via email regarding the approval or denial of your request.
Refunds & Processing Time
If your return is approved, we will proceed as follows:
Exchanges: We will ship out the replacement item promptly.
Refunds: Issued within 1–3 business days to your original payment method. Refunds may take 5–7 business days to reflect in your account.
Late or Missing Refunds
If you have not received your refund:
- Allow additional time for processing.
- Check with your bank or card provider for updates.
- If your refund is still missing, contact us at [email protected] for further assistance.
For any additional questions, feel free to reach out to us. We’re happy to help!
